Terms & Conditions

Terms & Conditions

WELCOME TO THE INTERNET SITE OF SGHELMETS.COM, PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.

By using the SGHELMETS.com, you signify your agreement to these terms of use. If you do not agree to these terms of use, you may not use the site. We reserve the right, at our discretion, to modify, add, or delete portions of these terms of use at any time in accordance with the procedures set forth below.

RESTRICTIONS ON USE OF MATERIALS

All materials contained in any SGHELMETS.com Site are the copyrighted property of SGH Components LLC.

RETURNS & REFUNDS

Please contact SG Helmets Customer Services for directions on how to return your order. Any claims of mis-shipment, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment by calling the SG Helmet Customer Services at 317-350-2445. SG Helmets is not responsible for return freight on a product unless it is found to be defective. SG Helmets is not liable for lost packages.

RESTOCKING FEE

Products being returned for size exchange will not have a restocking fee applied, while products being returned for credit will incur a 15% restocking fee. Custom painted helmets and facemasks are not refundable. Credit will not be issued for the original shipping cost. Once your return is received, a credit will be issued within 2-3 business days. Please allow one billing cycle for credit card refunds to appear on your statement.

NO EXCEPTIONS WILL BE MADE

Returns on eligible items will not be accepted if any part of the above is not followed. This includes, but is not limited to, returns attempted past 30 days from shipment receipt, returns of custom colors, and returns of helmets that have been worn on the field of play.

CANCELLATIONS OF ORDERS

An order cannot be cancelled or changed under any circumstances.  Please review your order carefully prior to finalizing it.  If you have questions about an item that you are considering ordering, please don’t hesitate to contact the SG Helmets Customer Services at 317-350-2445. We are more than willing to answer any questions you may have including size, color and specifications.

WARRANTY INFORMATION

SG Helmets has a 10 year expected lifespan with proper maintenance and extends a 5-year warranty from the date of purchase to its purchasers.  Proper maintenance requires reconditioning of your helmet at least every two (2) years by a NOCSAE Licensed Reconditioner using only new factory replacement liners in the reconditioning process. The warranty, however, does not extend to any third parties.

It should be noted that all helmets must be re-certified every 2 years.  Except, in California where state regulations require re-certification every year.  In addition, proper maintenance requires reconditioning to be performed a minimum of every 2 years for performance-based issues (including defects).  Purchasers can recondition helmets at our SG Helmets factory or at one of our NOCSAE-licensed reconditioners.

The following circumstances will VOID SG Helmets’ warranty:

  1. Warranty on shell is limited to delamination (flexing of materials/cracking of outer gel-coat) or fractures under normal usage and excludes cosmetic wear;
  2. Warranty does not apply to wearer’s mistreatment, negligence alterations, mishaps, etc;
  3. If you do not have the helmet reconditioned/re-certified every 2 years from the date of purchase;
  4. Damaged or removal of warning, date of production, or re-certification stickers;
  5. Painting the helmet with a paint other than that of SG Helmets;
  6. Applying waxes of another manufacturer not approved by SG Helmets;
  7. The application of internal or external devices to the helmet not approved by SG Helmets:
    • Any aftermarket or third-party alterations made to the existing helmet structure not approved by SG Helmets or those that violate NOCSAE guidelines
      • Includes facemasks not approved by SG helmets or facemasks of material other than titanium
      • Excludes visors, chinstraps, and guardian caps;
  8. Abusive treatments or any use other than the playing of American football.

SG Helmets will only be liable to service its own parts if the previous conditions do not apply.  Any helmet purchased or issued before October 9, 2013 will be eligible for the services mentioned above.

*Disclaimer: No helmet can prevent serious head or neck injuries a player may receive while participating in American football.

SHIPPING

SG Helmets ships using UPS Ground.

Orders are processed promptly, on a first in, first out basis:

Custom helmets and facemask orders average 15-20 business days for delivery.

All in-stock helmets average 2-7 business days for delivery.

SG Helmets assumes no liability for delays in, or failure to make delivery due to our inability to obtain supplies, raw materials, labor or due to conditions over which we have no control, including delays of carriers, accidents, strikes, war, or any other unavoidable cause.

PLEASE INSPECT ALL MERCHANDISE AT TIME OF DELIVERY

All shipments must be inspected and checked against our packing list for shortages and damaged merchandise at the time of delivery. Note any damages or shortages on the bill of lading or delivery receipt before signing it.

FREIGHT CLAIMS

SG Helmets is not responsible for damages or loss in transit. We will, however, assist you in filing a claim if all the correct procedures have been carried out. Call customer service 317-350-2445 for assistance.

PRIVACY POLICY

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, promotions, and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. Please provide us with your exact name and address. We will be sure your name is removed from the list we share within our organization.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address.

SECURITY

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the below address or phone number:

SG Helmets

8599 Motorsports Way

Brownsburg, IN 46112

We can be reached via e-mail at info@sghelmets.com or you can reach us by telephone at 317-350-2445.

WELCOME TO SG HELMETS

I understand that no helmet, practice apparatus, or helmet pad can completely prevent or eliminate the risk of concussions or other serious head injuries while playing sports. Researchers have not reached an agreement on how the results of impact absorption tests relate to concussions. No conclusions about a reduction of risk or severity of concussive injury should be drawn from impact absorption tests.  By entering this site, you acknowledge this statement.

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